Multi-site routing
Send each request to the team, site or specialist best placed to resolve it.
AI resolution platform
Resolve every request faster, with AI that knows your operation.
ResoDesk reads incoming requests, pulls the right context, and drafts resolutions your team can approve in seconds, for healthcare and service organizations where accuracy matters.
Patient billing inquiry
“I was charged twice for my visit on the 3rd. Can someone fix this?”
ResoDesk AI
- Matched account and visit record
- Found duplicate charge
- Refund policy applied
Every site, one desk
One resolution layer across every location
Hospital networks, clinic groups and multi-region service teams run on many systems and time zones. ResoDesk routes each request to the right team, wherever it is, with the same policies everywhere.
Follow-the-sun queues
Hand work across shifts and regions without losing context or history.
Consistent policy
The same rules and approved answers apply in every location.
The problem
Resolution work is stuck in queues
Teams spend most of their day finding information, not fixing problems. Requests bounce between people and systems while customers wait.
Overflowing inboxes
Requests arrive across email, portals, phone notes and chat, with no single view of what needs attention.
Repeated handoffs
Tickets get re-routed until they reach someone with the right context, adding days to simple fixes.
Slow, inconsistent answers
The same question gets different answers depending on who picks it up and which policy they remember.
How it works
Connect to the systems you already run. ResoDesk reads from your EHR, billing and scheduling tools, resolves each request with your team, and writes the outcome back.
“Claim denied for a recent visit: “prior authorization missing.” Can this be fixed?”
Captured from the billing inbox and tagged as a denial
Pulled visit notes and the authorization record from the EHR
Checked payer policy: retro-authorization allowed
Drafted the appeal with sources and routed it to Billing
Appeal approved and submitted; the patient balance is on hold
Industries
Built for teams where getting it right matters
Purpose-built workflows for regulated healthcare operations and high-volume service teams.
Healthcare
Patient access, billing and claims inquiries, referrals, and provider support.
- Billing & claims questions
- Appointment and referral requests
- Provider and payer support
Service businesses
Customer operations, field services, IT and internal help desks.
- Customer support queues
- Field service dispatch issues
- IT and HR help desks
Platform
Everything you need to resolve with confidence
Context-aware AI
Understands each request against your records, policies and past resolutions.
Smart routing
Sends complex cases to the right specialist with a full summary attached.
Cited resolutions
Every suggested answer shows the sources it relied on, so reviewers can verify quickly.
Omnichannel intake
Email, web forms, chat and call notes, all in one structured queue.
Workflow integrations
Works with the tools your team already uses instead of replacing them.
Operational insights
See volume, resolution time and recurring issues so you can fix root causes.
Built for high-volume operations. Capture every request, triage it in seconds and keep a person in control of each outcome, even during your busiest periods.
- intake channels in one queue
- 4
- capture and triage
- 24/7
- human approval on every resolution
- 1-click
Security & privacy
Designed for sensitive, regulated work
Privacy and control are built into the platform, not bolted on.
Encryption
Data encrypted in transit and at rest.
Role-based access
Granular permissions so people only see what they need.
Full audit trail
Every AI suggestion and human decision is logged.
Human in the loop
Nothing reaches a customer or patient without approval.
FAQ
Questions, answered
See ResoDesk on your own requests
Book a 30-minute walkthrough. We'll show how ResoDesk handles the requests your team sees every day.
Please don't include patient or personal health information when contacting us.